Every comment in one inbox. Plus DMs and store reviews.
Sorted by what each one wants, with a reply drafted in your voice.
Everything people say to you, in one place.From your posts, your ads and both stores.
Comments on the posts you publish with Sprid and on your ads, Instagram DMs, and App Store and Google Play reviews land in one list.
Sorted by what each one wants.Problems, questions and leads first.
Each comment is tagged by what it wants, from a lead or a problem to chatter or spam. You choose which kinds need you, and the rest are filed. Filing never touches the platform.
A reply drafted for each one.You decide whether to send it.
Your agent drafts replies in the account’s reply voice, and store reviews arrive with one already written. Send it, edit it, or answer an Instagram commenter in a DM. Nothing is hidden or deleted unless you press it.
Questions.
Which comments come in?
Comments on posts you publish through Sprid on Instagram, TikTok, YouTube and Facebook, and comments on your Meta and TikTok ads. Instagram DMs and TikTok mentions too, and reviews from the App Store and Google Play.
Does Sprid reply on its own?
No. A reply goes out when you or your agent sends it.
How fresh is it?
Comments are checked every hour for a post’s first three days, then every six hours until day thirty. Instagram DMs arrive as they’re sent. Store reviews are read every hour, and their drafts and an email come once a day.
Can I answer a DM any time?
Within 24 hours of their last message, which is Instagram’s rule. After that, you carry on in Instagram.